Client Testimonials

We believe customer satisfaction should be the top priority of every company and we strive to make our clients happy with every aspect of our home improvement services. Take a look below to see what our clients have to say about their experience with Chapman Windows Doors & Siding. You can read more reviews and write a review here.
Leslie Holt
May 2023
I had Chapman Windows replace 10 windows in my home. They arrived on the day and time they were scheduled. Each day they arrived early! They covered EVERYTHING and put runners down to cover my rugs. Each day they left my house in perfect condition. When they finished, they explained exactly how they work, how to clean them, the warranty, etc. The crew was fabulous and a joy to work with. I am so glad I did not go with another company. If you need new windows please contact them.
T Conklin
Apr 2023
I purchased doors from Chapman Windows & Doors four years ago. Today was my 1st service call. Nicole & Michele in the office were helpful setting up the service call & were prompt with returning calls. David W., their service tech, was unbelievably professional, courteous & knowledgeable. He explained the cause of the problem & the fix. Their Customer Service is excellent & tops the charts!
Joe Crawford
Feb 2023
The Chapman team--Ariel, Pete and Connor--did an outstanding job for us in replacing several windows in our home. They explained everything to us and were consummate professionals.
Meredith Collet
Jan 2023
Great customer service and ongoing communication from estimate thru installation. Prices were very competitive. Installers were on time, very courteous and efficient. Highly recommend this company.
Jul 2021
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Great professional service and we love the new windows and doors. Ron was excellent to work with. I will use them again on the next project. Services: Window installation, Door installation
Jon Seymour
Jun 2021
Positive: Quality We had the outside of our garage converted into two large windows and an external door installed on the back of the space. Foreman Ron and Foreman Shilo were both assigned to the project. Their attention to detail and workmanship was beyond my expectations. All the guys were incredibly personable (Mike, Mike M., Dave, Eshond, and John) and put in the hours necessary to get our job done well AND on time. They cleaned up thoroughly and left nothing behind for me to pick up. They also spent the time to walk me through the care and operation of my new fixtures once they were installed. My only wish is that they did interior renovations as well! I feel privileged to pay a reasonable price for this level of workmanship and peace of mind. Services: Window installation, Door installation
Frances Franchi
Nov 2019
Chapman windows and doors did a fantastic job installing mine brand new door. The door itself is beautiful, they remove the old frame and install the new door in one day. I would recommend Chapman to anyone who asked me they did a great job!
Wendy Wunderlich
Nov 2019
My mother, Sally McDonnell, had some windows replaced in her home. Victor and John were professional, hard working and very pleasant to deal with. She is extremely pleased with the work that was completed.
Pinkston Family
Nov 2019
We are repeat customers with Chapman. Most recently, we had three old skylights replaced that required a significant amount of precise carpentry work. The team of Galen and Mike were excellent and we really like the result. Waiting for Galen and Mike to have an open schedule was worth it for the quality of the work. Thanks for the attention to detail and the quality work.
G Weiss
Nov 2019
I had over 20 windows replaced by Chapman along with some window dormers and siding. From our first visit to the showroom dealing with Joanne and Art to Galen / John on the install, everything went as planned. Very professional organization with great follow up and attention to detail in all the work performed. Would use them again.
Bonnie Simmons
Nov 2019
I had some windows replaced and some Siding redone. I had a specific time line when I wanted it done and they were able to meet my deadline. Everything went as planned and looks beautiful. The project manager stopped by daily to make sure everything was done right. I appreciated that they didn’t destroy my plants. They cleaned up after themselves and even had a painter come in to do the final touch up. I would definitely recommend -and plan on using them again.
Tom Zetusky
Nov 2019
Shopping for replacement windows and doors can be a daunting task as there are so many choices on the market. Aside from choosing the manufacturer you also have to choose the installation company. Choices….Choices…Choices…… Following a lead from a radio ad and the reviews that we read on line, my wife and I decided to visit Chapman Windows and Doors in West Chester. The moment that we walked into the show room we knew that found the right place to meet our needs. The inventory of windows and doors on display provided options for every type of buyer. The entire process could not have been easier from a buyer’s point of view. Mike inquired as to what we were looking to purchase and then showed us various product lines to get our sense of style. All of our questions were answered without hesitation. Mike did not try to sell us the most expensive model nor did he try to upsell us on any features that we were not interested in purchasing. We were truly in the driver’s seat which was very comforting. I cannot emphasize enough the “Quality” Customer Service that we have received throughout this entire process. At every juncture of the process the Chapman staff responded positively and quickly to all of our questions and requests for changes. I cannot thank Mike, Ned, Jessica, Jackie and Michelle enough for their time and assistance with my project. At the time of this writing our replacement screen door, front door and patio door have been installed. We could not be happier with the quality of the product, the craftsmanship of the installation crew and customer service received to date. Chapman Windows and Doors truly represents Quality and Service. I highly recommend Chapman Windows and Doors for all of your window and door needs.
Paul Cutrona
Nov 2019
Great people amazing product 🙂
Joseph Smith
Nov 2019
Chapman team was outstanding. Showed up on time, did a great job, nice and clean and departed. Very friendly workers as well. Would highly recommend them.
Jay Feger
Nov 2019
We had our siding and windows installed by Chapman Windows and Doors and we are the envy of everyone in our neighborhood. It was nice to see the project mgr (Dave Richards) show up every morning at the job to answer any questions we had. Paul and his guys (installers) were top notch, kept everything clean at the end of the day and at the job completion. The whole process from start to finish was professional - nice dealing with a local family run business. Great experience, thank you! Shout out to Michele in Service for getting out to our home for an emergency call with our patio door wheels (installed by a friend years back) - I will be back to get a new patio door in the spring!
Tracey Sisko
Nov 2019
Recently had four Semco screen doors installed. The process was flawless from sales to installation. Mike Chapman is very hands-on in all stages of the process. The installers (Mike and Gaylin) are the A team! Extremely satisfied.
Barbara Woodin
Nov 2019
They have replaced all my windows in my townhouse; excellent workmanship to install, quality products; I had two done a few years ago, recently had other three replaced. What a difference - easy to open/close, clean with tilt-out panes. From salesman to installers, they did a great job AND cleaned up! Highly recommend Chapman for any window/door needs.
Doris Mears
Oct 2019
Victor and John were very professional and very proficient. I'm extremely satisfied with the entire process and my windows look amazing!
Vince Mallee
Oct 2019
We were very pleased with our door that we purchased through Chapman. We have a 100 year old house and we were looking to replicate the door we had to keep the vintage look of our home. Chapman was able to give us two options of custom doors. The door we picked looks great. The installation went well and the aftercare to touch up the installation made it look like fantastic. I would recommend Chapman to anyone looking for a door.
MJ McAllister
Oct 2019
John and Victor were consummate professionals, highly skilled and efficient. They worked well as a team and were particularly well-organized and neat. Our compliments to Chapman Windows & Doors for having such a fine crew.
Mark Pinnie
Oct 2019
A great local business that acted promptly as promised and did a great job. Also beat an Amish contractor on price!!
Craig Humphrey
Oct 2019
Great experience from start to finish. Excellent follow up throughout The whole process. I would highly recommend Chapman! Thanks again guys.
Beth Dougherty
Oct 2019
Chapman did an amazing job removing our stucco and replacing it with Hardie Board. We were 100% satisfied with their quality workmanship, fast responsiveness and continual communication throughout the process. Our project manager Dave Richards was great to work with and took care of anything we asked right away and always kept us posted on the job. We would highly recommend them to anyone!
Rich Gore
Oct 2019
Gallen and Carlo did a great job on the storm door installation. Door opens and closes with no issues, not hinge bound and doesn't need to be pulled closed, smooth operation! Cleaned up afterwards, pleasant guys to have on site
Clifford Hall
Oct 2019
Great quality windows with a very clean and professional installation. Staff was experienced, friendly and responsive. Definitely recommend hiring them for new windows.
Gerry Webster
Oct 2019
Bought a front door from them recently. Jean was so helpful helping us pick a door, the color, the hardware and the glass. She called several times with updates and to verify our choices so as not to make any mistakes since the doors are custom made to your order. Glen was the guy that installed my door and what a pro he is. He completed the job twice as fast as what I expected and everything was perfect!! I was very impressed. Actually, I was very impressed with the entire experience. A real team of professionals selling excellent products and perfectly installing them. I will definitely use them again in the future.
Michael Magee
Oct 2019
Had an awes experience with Victor, John and Mike. Put 2 sliding doors in perfectly and added new shutters. Really looks amazing and were incredibly professional. Would highly recommend Chapman
G D-Ram
Oct 2019
I am very happy with the window and slider replacement. Gaelin & John did a great job on the install.
Tracy Wiggins
Oct 2019
I highly recommend Chapman Window. I had two skylights replaced, and the guys did a great job, and I was charged a very fair price. I was especially impressed with their customer service!
Frank Nocella
Oct 2019
I have to say these guys took care of all of my issues. That is the sign of a good company. Its how a problem is handled when things do not go right. I would recommend Chapman over any other company in the industry! This is the company to buy doors and windows from no one else!! Good customer service and good follow up.
Linda Shriver
Oct 2019
Chapman is the best. Everyone in the office was great. Galen and John did an excellent job with the installation of my new windows. I am happy I went with this company.
Greg Leonard
Oct 2019
Installers Galen, Victor, Mike Ana Eeshond did a great job. They were extremely polite and professional while being friendly and personable. They cleaned up after installing 4 storm doors and did a fantastic job Overall! Thanks Chapman!
Stephen Boulger
Oct 2019
Had twenty-one (21) replacement windows and a new slider installed in an 18 yr old house. These guys exceeded my expectations on every aspect, from the sales meeting thru the installation. During the sales phase, there was never pressure, just information exchanges to make an informed choice. The installation team, Shilo and Ariel, were first rate. The installation took approximately 4 days to complete and my house was treated with the care as if it was their own (drop clothes used everywhere, dust and remnants vacuumed up and after each day there was no evidence work was even being performed). I can't say enough nice things about this company and how pleased we were with the result of our decision to use them. We will definitely hire them again when the time comes to replace the front door. Thank you guys for everything!
Betty Flamm
Oct 2019
Bill Reidy was so helpful and pleasant
Sharon Michelitsch
Oct 2019
I can not say enough positive word about my experience with Chapman windows. It might take awhile to get the windows and door but it is well worth the wait. When Galen and John came to install the windows I was absolutely delighted with their outstanding work and dedication to the best possible job they could do. They are the best!
Oct 2019
Replaced all my exterior doors (4) with Chapman May of 2018. Not only were they super easy to work with, have the areas best selection and competitive prices -but their staff was amazing to work with! Very customer Service oriented from selection to follow up. Special shout out to Michelle, their repair technician. She’s always there when I have an issue (or just a question) with the right solution and professional tips. When it’s time for windows we’ll be back!
Susan Simone
Oct 2019
William Reidy responded to a follow-up concern we had from an exterior door that was installed in August. We very much appreciated that Mr. Chapman responded to our follow-up concern. Mr. Reidy did an awesome job explaining the additional fix that was needed. He was professional and courteous. His work was outstanding and we are so very delighted with the exterior door to our deck. Can't wait to schedule our next project with Chapman Doors and Windows.
Larry Lyle
Oct 2019
I was having constant problems with a couple of windows so I purchased replacement windows from Chapman. Gaylen and John installed them today and they took the time to show me why I was having problems and how their standard installation techniques would prevent future issues. I appreciated the effort shown by Chapman from estimating through project follow up and professional installation. Great company to work with.
Jeanette Erhardt
Oct 2019
Great product selection, prices, advice/customer service and installation. Highly recommend this company!!
Lucy DiRenzo Canavan
Sep 2019
Chapman assisted us in the design and installed custom barn doors in our sunroom. It was a difficult project from the start because of the slanted ceiling in the room. Not only did they turn out beautifully but the service and followup that we received was excellent. I highly recommend Chapman Windows and Doors!
Cecille Boznango
Sep 2019
We had new shutters and a new front door installed by Chapman. From design and color consultation with Joanne to the install with Victor and his crew, I am very pleased!!! My house looks great and have gotten complements from the neighbors. Would definitely recommend and would again use in the future. The best, most knowledgeable and trustworthy crew in the business!
Brian Biddulph-Krentar
Aug 2019
Great communication and great workmanship.
Mark Lockett
Aug 2019
Installed a new thermal front door. High quality product, looks great and great workmanship.
Mike Makatche
Aug 2019
I had a great overall experience with the people and the products from Chapman. The door I ordered was on time and the installation went very smoothly. The ProVia storm door with embedded screen works great and the air flow through the house has made a big difference. Denise was great to work with and followed up on the details. I'd be happy to recommend them to friends and family.
Lou Kol
Jun 2019
Showed up on time, very friendly, did a great job, I did not need to get involved. No extra Charges, Neat, clean, will use again!
V Steve
May 2019
Very good experience
Chuck Griffin
May 2019
Great prices. Awesome service.
Cara DeStefano
Apr 2019
The entire process was smooth and easy. Installation (in the middle of winter!) was a breeze. Staff, from sales, to measuring, to installation, were all courteous and knowledgeable. Our windows look (and work!) beautiful(ly).
Amy Frink
Apr 2019
My husband and I had a wonderful experience at Chapman. We purchased a new front door and sliding glass door for the back of the house. The overall process from start to finish went very well. Their staff is knowledgeable, courteous and friendly. During installments, things were cleaned up without a trace of their presence. We are so happy with the final result, not only in the energy saving aspect but aesthetically as well. We get so many compliments on our front door! Without a doubt, we have recommended Chapman and will continue to do so!
Jim Lorbecki
Mar 2019
It was great working with Dave and the full team at Chapman, very professional. Reasonable price and excellent workmanship on a full house stucco replacement, gutters, facia and a few windows and doors; we couldn’t be more happier with the result.
Steven Freilich
May 2018
Chapman is a quality provider that stands behind their product. Support after installation is superb, with a special tip of the hat to Michelle.
Linda B
Oct 2017
From start to finish, working with Chapman was a breeze. It was obvious that everyone knew their products. I had expert help making my selections to account for design and function. So many details and decisions for every door! Each one was anticipated. Install was clean, neat and professional, including touch up painting. My new doors (4) and refurbished old doors (2) look great. I wouldn't go anywhere else for doors. Great service and quality.
Joseph Davis
Sep 2017
Quick, reasonable and professional. Very pleased with the result.
Daniel McGuigan
Sep 2017
This team provides would class services! Thanks for the great work
Ben & Amy Cleveland
Aug 2017
Excellent customer service! Great workmanship!
Bald Viking
Jul 2017
Great staff here
Carol Fanconi
Jun 2017
I can't say enough good things! Great quality product at good price with skilled installation. The best part is No Pushy sales! They measure all your windows and file the info until you are ready to order one or more. The NEVER pester you to purchase. We save some money, order a few and save some more. Again, I cannot speak highly enough about this wonderful company. They also have unusual sizes and options other companies don't offer. Their sales people know the ins an outs of their several different kinds of windows so you can get just what you need. Excellent!
Bob Doran
May 2017
Was not expecting such a good experience, but from the time I made that 1st call, until they finished cleaning up the dust I was very much impressed! Between the scheduler Dan to the installers Mike and Dan, could not ask for a more pleasant experience. I would recommend Chapman Window's to family & friends anytime.
Frank Haarlander
Jul 2015
Working with this company was a pleasure. When we arrived at the showroom (without an appointment), the sales personnel were quite professional in acknowledging our presence and that someone would be with us shortly. The sales rep than listened to what we wanted in a storm door and showed us our options using samples in the showroom. We placed the order and within a few weeks the door we had ordered was delivered and installed by someone very knowledgeable about the installation process. The door looks great and the front door entrance is now properly insulated. This is a first-class business operation that we will be returning to when we begin to replace some windows.
Jordan Axt
Apr 2014
I had a fantastic experience from the beginning to the end with Chapman. I had 4 companies quote replacing 7 windows in my home. Chapman offered a far superior window for a few dollars more than my lowest quote. There was no pressure and their superior product and knowledge is what sold me. During installation, I had a friendly crew that took great caution and care in my home. They vacuumed when they were finished, wiped everything clean and left the work areas in better condition than when they arrived. They were very careful in all of my flower gardens and the installers were honestly just great fun guys. They were a pleasure to have around. 2 months later, I couldn't be happier.
Matthew Ward
Jan 2013
We had a top-notch experience at all stages of the purchase of a Semco sliding patio door from showroom display, to ordering, to final install. I didn't have to double check anything, they did it for me to ensure that I, the customer, was satisfied. I am!!! I will definitely go to them first for future home improvement services they offer. Thanks!!
Daoud Steele
Mar 2012
I have purchased windows, doors and skylights through the Chapmans, and have also been a subcontracted installer for them. Their showroom is well stocked with great displays and all the staff are very knowledgeable and helpful to me and my customers. I highly recommend taking a look at the products they offer, in person, before committing sight unseen with another supplier.

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