Service Technician

Are you looking to join a company that truly cares about our customers after we’ve installed their products? The Service Technician uses a wide range of tools to perform service and warranty repairs on windows and doors and assist with installations and troubleshooting.

Responsibilities:

• Troubleshoot, repair, and service windows and doors installed by the company.
• Assist with the installation of windows and doors as needed.
• Repair and/or replace door hinges, handles, hardware, closers, screens, and other components of windows and doors.
• Interact with residential customers on-site in a professional manner.
• Collaborate with the Lead Service Technician to diagnose and repair hardware mechanisms on windows and doors.
• Communicate with suppliers’ service departments to repair or troubleshoot windows and doors effectively.
• Effectively communicate with customers and Lead Service Technician to ensure the highest quality of service and repairs.
• Performs other duties as assigned.

Required Skills & Abilities:

• Excellent organizational skills and attention to detail.
• Ability to follow instructions and provide consistent work.
• Excellent customer service skills.
• Ability to read mechanical plans and diagrams.
• Mechanical inclination.
• Proficiency in the use of hand tools, power tools, and equipment.

Education & Experience:

• High School Diploma, GED, or equivalent preferred.
• Previous experience, or on-the-job training.
• Experience working with wood, clad, vinyl, and composite materials.
• Valid Driver’s License and clean driving record. (For company vehicle use when required.)

Physical Requirements:

• Prolonged periods of standing.
• Must have adequate balance and ability to climb ladders and scaffolding.
• Must be able to lift 75 pounds at times.
• Requires travel to jobsite within a predetermined radius in a company-provided vehicle.

Perks and Benefits:

• On-the-Job Training
• Industry Continuing Education Opportunities
• Paid Time Off
• Paid Holidays
• Health, Vision, and Dental Coverage
• Optional Supplemental Insurance Plans
• 401k Retirement Plan with Company Matching